For Airgun

STEP 1:

Before sending your airgun for service, please read the FAQs and your owner’s manual.

If you are experiencing problems with your airgun, often the performance can be improved by following recommendations in the FAQs or manual.

Optimal performance can be achieved by:

· Properly cleaning the airgun.

· Using good quality pellets.

STEP 2:

If you feel your airgun STILL needs to be sent to Xisico for service:

Please fill out the following "Dealer Repair Request Form" first, then follow the instruction to pack it.

Ensure the airgun is completely unloaded.

It is dangerous and illegal to ship a loaded airgun through the mail.

Visually and physically check both the chamber and the magazine.

If for any reason the airgun cannot be completely unloaded prior to shipping, send an email to admin@xisicousa.com for assistance.

Prepare your unloaded airgun for shipping.

Pack your firearm in the original box, if you have it.

Insure the package for the replacement value of the airgun.

Ship the unloaded airgun to us.

We will send the email for our address.

Return information for serviced firearms:

Upon completion of service, airgun will be returned to the dealer address you provided.

An adult signature will be required upon delivery for the airgun.

When emailing Customer Service to receive updates on product being serviced, please include RA number on the subject line.

For Other products

Please fill out the following "Dealer Repair Request form", then, we will send the email for our address.

Dealer Repair Request Form

STEP 1:

Please copy the following RA number automatically generated by our system, and paste it in the following form and fill in all the detail info for our record.

RA Number: D032123423

Note: when you refresh the broswer, the RA number will be regenerated.

STEP 2:

After you submit the form, you will also receive your form by email, and please print out it and put it with the return package, and send it to us.