Consumer Repair Request

For Airgun


STEP 1:

Before sending your airgun for service please read your owner’s manual.

If you are experiencing problems with your airgun, often the performance can be improved by following recommendations in the manual.

Optimal performance can be achieved by:

· Properly cleaning the airgun.

· Using good quality pellets.

STEP 2:

Contact a product specialist with questions:

Have a performance or technical question about your Xisico airgun? Submit questions to a Xisico product specialist. We will reply to you via your email to discuss your questions.

STEP 3:

If you feel your airgun STILL needs to be sent to Xisico for service:

1. Obtain a Return Authorization (RA) number.

After you submit your question to us, and our specialist decide to let you return the product to us, you will obtain a Return Authorization (RA) number by email from us.

Please fill out the following "Consumer Repair Request" Form.

2. Ensure the airgun is completely unloaded.

It is dangerous and illegal to ship a loaded airgun through the mail.

If for any reason the airgun cannot be completely unloaded prior to shipping, send an email to admin@xisicousa.com for assistance.

3. Prepare your unloaded airgun for shipping.

Pack your airgun in the original box, if you have it.

Insure the package for the replacement value of the gun.

4. Ship the unloaded airgun to us.

We will send the returned address to you when we issue the RA number.

5. Return information for serviced airgun:

Upon completion of service, airgun will be returned to the address provided in the RA form below.

An adult signature will be required upon delivery for all airgun.

When emailing Customer Service to receive updates on product being serviced, please include the RA and serial number ion the subject line.


For other products


STEP 1:

Before sending your product to us for service please read your owner’s manual.

If you are experiencing problems with your product, often the performance can be improved by recommendations in the manual.

STEP 2:

Contact a product specialist with questions:

Submit questions to a Xisico product specialist. We will reply to you via email to discuss your questions.

STEP 3:

If you feel your product STILL needs to be sent to Xisico for service:

After you submit your question to us, and our specialist decide to let you return the product to us, you will obtain a Return Authorization (RA) number by email from us.

Please fill out the following "Consumer Repair Request" Form.


Consumer Repair Request Form


After you submit the following form, you will also receive your form by email, and please print out it and put it with the return package, and send it to us.

Also, the following must be shipped with your merchandise:

· A copy of your proof of purchase

    RA Number (*)
    Model Number (*)
    Address (*)
    City (*)
    State (*)
    Country (*)
    Zip Code (*)
    Your Phone (*)
    Your Email (*)
    Describe the problem (*)
    File uploaded