For Airgun

STEP 1:

Before sending your airgun for service please read your owner’s manual.

If you are experiencing problems with your airgun, often the performance can be improved by following recommendations in the manual.

Optimal performance can be achieved by:

· Properly cleaning the airgun.

· Using good quality pellets.

STEP 2:

Contact a product specialist with questions:

Have a performance or technical question about your Xisico airgun? Submit questions to a Xisico product specialist. We will reply to you via your email to discuss your questions.

STEP 3:

If Xisico product specialist feel your airgun STILL needs to be sent back for service, you will get the return permission & shipping address from us:

Once you get the return permission & shipping address, please fill out the following "Consumer Repair Request Form" first, then follow the instruction to pack it.

Ensure the airgun is completely unloaded.

It is dangerous and illegal to ship a loaded airgun through the mail.

If for any reason the airgun cannot be completely unloaded prior to shipping, send an email to admin@xisicousa.com for assistance.

Prepare your unloaded airgun for shipping.

Pack your airgun in the original box, if you have it.

Insure the package for the replacement value of the gun.

Ship the unloaded airgun to us.

Return information for serviced airgun:

Upon completion of service, airgun will be returned to the address provided in the RA form below.

An adult signature will be required upon delivery for all airgun.

When emailing Customer Service to receive updates on product being serviced, please include the RA number in the subject line.

For Other Products

STEP 1:

Before sending your product to us for service please read your owner’s manual.

If you are experiencing problems with your product, often the performance can be improved by recommendations in the manual.

STEP 2:

Contact a product specialist with questions:

Submit questions to a Xisico product specialist. We will reply to you via email to discuss your questions.

STEP 3:

If Xisico product specialist feel the product STILL needs to be sent back for service, you will get the return permission & shipping address from us.

Once you get the return permission & shipping address, please fill out the following "Consumer Repair Request" Form..

Consumer Repair Request Form

STEP 1:

Please copy the following RA number automatically generated by our system, and paste it in the following form and fill in all the detail info for our record.

RA Number: C032223478

Note: when you refresh the broswer, the RA number will be regenerated.

STEP 2:

After you submit the following form, you will also receive your form by email, and please print out it and put it with the return package, and send it to us.

Also, the following must be shipped with your merchandise:

· A copy of your proof of purchase